COMPANY POLICIES

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Terms & Conditions

A. Booking

  1. The Booking constitutes an offer by the Client to purchase the Service in accordance with these Conditions. The Client shall ensure that the terms and specifications in the Booking are complete and accurate.

    For the avoidance of doubt, the Client’s standard terms and conditions (if any) attached to, enclosed with, or referred to in the Booking shall not govern the Contract and these Conditions shall prevail over any other conditions previously published by Enjoe in respect of the Service and these Conditions apply to the Contract to the exclusion of any other terms that the Client seeks to impose or incorporate or which are implied by trade, custom, practice or course of dealing.

    The Contract shall come into effect upon receipt by Enjoe of a signed contract from the Client or on the first date on which Enjoe provides the Service, whichever is the earlier (the Commencement Date). Notwithstanding the foregoing, Enjoe reserves the right to refuse to supply the Service until such time as it has received a signed contract from the Client.

B. Service

  1. Enjoe shall use reasonable endeavors to supply the Service from the Commencement Date.

    The Service shall be directed by the event manager or such other suitably qualified person appointed by Enjoe.

    Enjoe reserves the right to make changes to the Service which is necessary to comply with any applicable laws or safety requirements. Enjoe will notify the Client of any changes to the Service.

    Enjoe will provide administrative assistance with the management of the Event budget and shall provide the client with profit and loss reports. However, notwithstanding the foregoing, the Client will be solely responsible for the overall management of the budget associated with the Event and shall be solely responsible for any loss incurred.

    If Enjoe is required to provide a Website under this Contract, the Website will remain live for a period of six months after the date of the Event. The Client will be solely responsible for the content of the Website and the Abstract uploaded by the Client and/or Delegates (the “Abstract”) and any postings on or use of the Website by the Client and or any third parties and/or Delegates, and shall indemnify the University in respect of any loss or claims resulting from the content of the Website and/or the Abstract.

C. Delegate Numbers

  1. The Client shall confirm the Minimum Guaranteed Number at the Commencement Date. If the number of Delegates is less than the Minimum Guaranteed Number then a cancellation charge will apply. If the final number of Delegates increases over those previously communicated to the event manager, the Client will be charged accordingly.

    The Minimum Guaranteed Number may be adjusted by the Client provided that such adjustment is communicated to and accepted by Enjoe in writing. However, any reduction in numbers will remain subject to Enjoe’s cancellation policies. Any increase in Delegate numbers may result in an increase in the Price.

D. Client’s Obligations

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E. Additional Charges and Payments to Third Parties

  1. The Price is a service and management charge and expressly excludes any postage charges and any other ancillary expenses reasonably and properly incurred by Enjoe first in connection with the Service.

    Enjoe shall obtain the Client’s written approval before incurring any expenses, material or services exceeding an amount specified by the Client and included in the Booking Contract.

    If Enjoe requires sub-contracting the provision of any part of the Service, it shall issue a written confirmation to the Client for the Client’s approval and Enjoe shall have the right, acting as an agent of the Client, to bind the Client contractually to all approved sub-contractors.

    As Enjoe is acting as an agent in relation to the provision of the Service, it will not be liable to any third party suppliers for payment.

    Any expenses incurred under clause 1 or 2 shall be invoiced by Enjoe.

    Notwithstanding the terms of clause 5, Enjoe can make payments to third party suppliers and/or sub-contractors on behalf of the Client. Enjoe can, at its sole discretion, set off the Revenue against any payments made by it to third parties. In the event that the Revenue actually received by Enjoe does not exceed the sums paid by it to third parties, Enjoe shall invoice the client for any sums not covered in accordance with clause 5.

    If for any reason, the Event is cancelled or postponed, the Client shall be liable for all payments made or due to third parties under the terms of this Contract and shall Indemnify Enjoe in relation to the same, provided that Enjoe uses reasonable endeavors to mitigate any such costs.

F. Cancellation / Reduction

  1. By Enjoe:

    Enjoe reserves the right to cancel the Service (or any part thereof) if:

    • The Client breaches any of its duties or obligations under the Contract;
    • In the opinion of Enjoe, the Client has requested a significant change of the Contract or Service; including but not limited to a request to reduce the Minimum Guaranteed Numbers;
    • An administrator is appointed to the Client or in the event of the liquidation or receivership of the Client;
    • Enjoe is not satisfied with the Client’s credit status;
    • In the opinion of Enjoe, the Event might prejudice the reputation of Enjoe.
    • Enjoe is requested to cancel the Event by order of any government or other public authority.

    By the Client:

    The Booking will be considered ‘cancelled’ by Enjoe when a Client, by written notification to the event manager, cancels or postpones the entire Booking.

    In the event of termination of the Contract for any reason, Enjoe shall have the right to impose a cancellation charge which shall be calculated as detailed in clause 3 below.

    In the event of cancellation, Enjoe shall have the right to impose a cancellation charge which shall be calculated as detailed below:

    • If cancelled 180-120 days prior to the first day of the Event, the cancellation charge shall be 10% of the Price;
    • If cancelled 120-90 days prior to the first day of the Event, the cancellation charge shall be 25% of the Price;
    • If cancelled 90-60 days prior to the first day of the Event, the cancellation charge shall be 50% of the Price;
    • If cancelled 60-30 days prior to the first day of the Event, the cancellation charge shall be 75% of the Price; and
    • If cancelled less than 30 days prior to the first day of the Event, the cancellation charge shall be 100% of the Price.

    On termination of this Contract for any reason, the Client shall immediately pay to Enjoe all of Enjoe cancellation charges as provided for in clause 27, less any amounts already paid.

G. Deposit

  1. A non-refundable deposit of 20% of the Price is payable upon the Commencement Date.

    Further deposits may be required depending on the number of Delegates and/or the value of any additional services the Client requests Enjoe to book and/or contract on their behalf.

H. Payment terms for the Service

  1. For all bookings by Clients who are part of the Enjoe:

    • The Client shall, within 14 days of the date of the relevant invoice or request for payment, pass for payment, all monies due under the Contract.
    • The Client shall notify Enjoe of any disputed amounts within 5 working days of the date of the invoice or request for payment and the Client shall pay the undisputed amount within 14 days of the date of the invoice. The disputed amount alone may be withheld until the dispute is resolved.
    • All payments by the Client to Enjoe shall be made without deduction or set off.

    For all other bookings:

    • The Client shall make all payments due under the Contract of payment and within 14 days of the date of the relevant invoice or request for payment.
    • If the Client fails to pay any amount due under the Contract on the due date, Enjoe may charge interest at an annual rate of 3% above the base rate for the time being.
    • The Client shall notify Enjoe of any disputed amounts within 5 working days of the date of the invoice or request for payment and the Client shall pay the undisputed amount within 14 days of the date of the invoice; the disputed amount alone may be withheld until the dispute is resolved.
    • All payments by the Client to Enjoe shall be made without deduction or set off.

I. Payment terms for Delegates

  1. Payment must be made in full by the Delegate for the Delegate’s registration to be confirmed. There are two payment options:

    1. Payment Option One: On-line By Card

    • Delegates paying on-line using a card will receive confirmation of their transaction from the payment provider.
    • Following payment, an invoice will be issued by Enjoe on behalf of the Client.
    • If the Client is GST registered, this will be a GST invoice.
    1. Payment Option Two: By Raising an Invoice

    • The Delegate will complete their company billing details, including the invoice contact, at this stage.
    • An invoice will be issued by Enjoe on behalf of the Client, and sent to the booker or booker/delegate.
    • If the Client is GST registered, this will be a GST invoice.
    • A receipt will be issued on behalf of the Client by Enjoe on the following payment.

    Within two weeks of the start date of any event, there will no longer be the option to pay by invoice. The registration must either be closed by this date or the delegates will be only offered the option to pay online at the time of booking

    1. Any unpaid invoices will be chased by the administrator four times:

    • For delegates who register more than 3 months before the start date of the event, there will be four chases that will be completed a month before the start of the event.
    • For delegates who register less than 3 months before the start date of the vent, there will be four chases that will be completed before the date of the event.
    • The first payment chase will be a generic e-mail, the second a personalized e-mail, the third a telephone call and the fourth will be a final e-mail advising that their registration may be cancelled.
    • The wording of the debt chasing e-mails will be approved by the Client.
    • This will be confirmed in all delegate terms and conditions. The Client cannot adjust the payment chasing dates.
    1. Enjoe will inform the Client of any unpaid invoices and agree with the Client whether the provisional registration is to be cancelled.

    2. After the four debts chases the outstanding debt will be passed back to the Client.

    3. If cancelled, Enjoe, on behalf of the Client, will send an email to the Delegate to confirm the Delegate’s place Delegate cancellation and refunds.

    4. The Client is responsible for setting and agreeing communication by Enjoe of the delegate terms and conditions specific to the Event.

    5. If a Delegate alters their booking or cancels any element of their booking, resulting in a full or part refund, Enjoe will issue the refund by cheque on behalf of the Client.

    6. Individual registration cancellations or individual registration substitutions will be subject to an administration charge per cancellation or substitution as defined in the Booking Contract.

    7. The Client agrees to reimburse Enjoe for the refund made to the delegates as per clause 8 and administration charge as per clause 9.

J. Financial

  1. Enjoe will be on work only after signing into the terms and conditions.

    Information and data belonging to the Client and used by Enjoe for delegate registration purposes will remain the sole property of the Client. Except with the express written permission of the Client or if required by law or regulation, Enjoe will not disclose or use this information for any purpose other than those associated with the Service.

    Enjoe undertakes to maintain database management procedures in compliance with the Data Protection Act 1998.

    The Client warrants that it has notified with the Information Commissioner as a data controller if it is legally required to do so and shall ensure that it.

    As between the Client and Enjoe ,all intellectual property rights and all other rights in and/or resulting from the provision of the Service shall be owned by Enjoe .Enjoe licenses all such rights to the Client on a non-exclusive, worldwide basis to such extent as is necessary to enable the Client to make reasonable use of the Service. If this Contract is terminated, this license will automatically terminate.

    Any intellectual property rights developed prior to or out with the scope of this Contract shall remain the property of the party that introduced the same and they will grant to the other party, a non-exclusive, royalty free license to use the same for the purpose of fulfilling their obligations under the Contract.

    If the Client provides any logos, trademarks, copyright or any materials (“Client IP”) to Enjoe for the Website the Abstract or for the purpose of delivering the Service, Enjoe shall have a license to use the intellectual property rights in any such Client IP for the purpose of delivering the Service only.

    The Client warrants that it has sufficient rights in the Client IP to license it to Enjoe over this Contract and will indemnity Enjoe against any and all loss incurred as a result of the use of such Client IP.